About the Company

Statusphere is a fast-growing, US-based startup that helps leading consumer brands scale micro-influencer marketing — without the typical complexity. Their platform combines smart matchmaking, fulfillment tech, and guaranteed content delivery to drive real results. With over 400+ brand clients (including Covergirl, Fenty, Aura Frames, Fever-Tree, and Swiffer), they’re becoming a category-defining player in the space.

The company recently raised $5M in seed funding and is on track toward a $50M Series A. The team is distributed and fully remote, operating in a dynamic, product-led environment with a strong focus on innovation and client impact.

About the Role

We're supporting Statusphere in hiring a Customer Success Manager to join their high-performing CS team. This person will act as a strategic partner to mid-market brand clients, helping them unlock the full potential of the platform and turn influencer marketing into a repeatable, scalable growth channel.

This role sits at the intersection of influencer marketing, client strategy, and data-driven growth. The CS team has already achieved 146% of their expansion quota in Q1 and 127% in Q2 — and they’re now looking for another top performer to help scale what’s working.

What You’ll Do

• Own and grow relationships with mid-market brand clients

• Guide clients through onboarding, adoption, renewals, and upsell opportunities

• Provide strategic guidance and insights to maximize platform value

• Identify challenges and proactively develop solutions across Product, Marketing, and Sales

• Lead platform walkthroughs and client consultations to drive adoption and expansion

• Track campaign progress, mitigate risks, and ensure smooth execution

• Influence the product roadmap by collecting and sharing client feedback

• Develop scalable resources, processes, and training materials to improve client outcomes

• Become a go-to expert in micro-influencer marketing and social commerce

Who We’re Looking For

• 3–5+ years in B2B SaaS Customer Success, account management, or consulting

• 2–3+ years working in influencer marketing, social media, or digital advertising

• Experience working with mid-market or enterprise consumer brands

• A strategic, data-driven thinker who takes full ownership of client success

• Strong communicator with the ability to advise senior stakeholders

• Proven track record in driving retention, expansion, and client growth

• Highly organized and comfortable managing multiple client portfolios in a fast-paced environment

• Curious, collaborative, and proactive — thrives in a dynamic, evolving team

Perks & Benefits

• Competitive compensation + bonus structure

• Employee stock options upon offer

• 100% medical, dental & vision insurance (U.S.-based employees)

• Fully remote flexibility

• Unlimited PTO + paid holidays

• 401(k) with 4% match

• Paid parental leave

Working Setup

This is a fully remote role. Statusphere operates as a collaborative, async-friendly team, but responsiveness during working hours is key.