About the Company
Our client, Statusphere, is a fast-growing US-based startup that helps leading consumer brands scale micro-influencer marketing — without the typical complexity. With over 400+ brand clients, including Covergirl, Fenty, and Fever-Tree, their platform uses smart matchmaking, fulfillment tech, and guaranteed content delivery to drive real results.

They recently raised $5M in seed funding and are on track toward a Series A. Their team is distributed and fully remote, operating in a dynamic, product-led environment with a strong focus on client success and innovation.

About the Role
We're looking for a Customer Success Manager to join Statusphere’s high-performing team. This person will act as a strategic partner to brand clients, driving adoption, retention, and growth by helping them get the most out of the platform.

This is a role for someone who thrives at the intersection of influencer marketing, client strategy, and data-driven growth. In Q1, the CS team hit 146% of their booked expansion quota — now they’re looking for another top performer to join the ride.

What You’ll Do

• Own and grow relationships with mid-market brand clients

• Guide clients through onboarding, adoption, renewals, and upsell opportunities

• Provide strategic marketing insights and recommendations to maximize platform value

• Track campaign progress, ensure smooth execution, and proactively remove blockers

• Collaborate cross-functionally with Product, Sales, and Marketing teams

• Become a subject matter expert on influencer marketing and social commerce

• Help build scalable CS processes and client education materials

Who We’re Looking For

• 3–5+ years in B2B SaaS Customer Success, account management, or consulting

• 2–3+ years working in influencer marketing, social media, or digital advertising

• Experience with mid-market or enterprise-level consumer brands

• A proactive, strategic thinker with strong business acumen

• Proven ability to drive adoption, retention, and expansion revenue

• Strong communication and relationship-building skills, including with senior stakeholders

• Comfortable managing a book of business and navigating fast-paced environments

• Naturally curious, data-driven, and passionate about marketing innovation

Perks & Benefits

• Competitive compensation + bonus structure

• Employee stock options upon offer

• 100% medical, dental & vision insurance (U.S. based)

• Fully remote flexibility

• Unlimited PTO + paid holidays

• 401(k) with 4% match

• Paid parental leave

Working Hours & Setup
This is a fully remote contract role. Some overlap with US business hours is required (typically 12 p.m. to 8 p.m. EET for EU-based candidates). Statusphere operates as a collaborative, async-friendly team, but responsiveness during working hours is key.