A-Players is supporting Fedoriv in this executive search.
We are partnering directly with Fedoriv’s leadership to identify a Digital Leader / CX Director capable of building, scaling, and leading a high-impact digital unit.

About Fedoriv

Fedoriv is a creative business transformation company that helps brands grow through strategy, creativity, and technology. For over 15 years, Fedoriv has been designing meaningful experiences and digital ecosystems that connect businesses and people.

The company works with some of the most ambitious brands in Ukraine, including Nova Poshta, Rozetka, Done, Bukovel, Ukravit, Jome, Computools, Pawwer, and others that trust Fedoriv to build their next chapter of growth.

Fedoriv is now looking for a Digital Leader / CX Director — a builder, strategist, and product-minded leader who can own the company’s digital direction and transform client digital experiences into tangible business results.

A-Players is supporting Fedoriv in this search as a strategic hiring partner.

Mission

To lead and scale Fedoriv’s Digital Unit into a high-performing, innovation-driven business that builds meaningful digital products — websites, platforms, and customer experiences that fundamentally improve how brands and customers connect.

Key Responsibilities

Strategic Leadership

• Define and evolve the digital strategy of Fedoriv Group in alignment with overall business goals

• Identify and design new digital product opportunities, transforming the Digital Unit into a strategic business driver

• Drive innovation through AI, data, and experimentation, introducing modern methods and technologies into client and internal projects

Client Partnership

• Act as a trusted strategic partner to C-level clients

• Lead high-stakes conversations around digital vision, performance, and ROI

• Defend bold ideas with logic and empathy, and turn them into measurable outcomes

Product & Experience Leadership

• Lead the creation of customer-centric digital ecosystems, from UX research to final product delivery

• Balance aesthetic excellence with measurable performance

• Ensure seamless integration of design, business strategy, and technology in every project

Team Leadership

• Build, inspire, and lead a high-performing team of UX/CX designers, strategists, and product thinkers

• Set clear goals, manage workloads, and create space for autonomy and growth

• Strengthen Fedoriv’s culture of curiosity, ownership, and creative bravery

Financial & Operational Leadership

• Take full P&L ownership of the Digital Unit

• Ensure profitable delivery, healthy billing, and efficient team utilization

• Establish predictable processes, performance tracking, and quality control standards

Requirements

Experience & Expertise

• 7–10+ years of experience in digital product, UX/CX, or digital transformation roles

• Proven track record of building and scaling complex digital ecosystems (web, mobile, CX platforms)

• Experience leading a digital or product team with direct P&L responsibility

• Background in agencies, startups, or tech-driven businesses

• Strong understanding of customer journey mapping, UX processes, and data-driven design

• Familiarity with AI tools, analytics, and performance optimization frameworks

Mindset & Soft Skills

• Entrepreneurial and hands-on, able to turn ideas into working solutions quickly

• Strategic thinker with a builder’s energy and a founder-level mindset

• High emotional intelligence and resilience under pressure

• Confident, structured communicator comfortable in senior client-facing roles

• English level: B2 or higher

What Fedoriv Offers

• Full ownership of the Digital Unit: vision, team, and execution

• Direct influence on high-impact projects for top-tier brands

• 30 paid vacation days per year + paid sick leave

• Health insurance after the trial period

• Additional agency-wide vacation days in winter and spring

• Performance-based bonuses

• Hybrid work format (Kyiv)

Culture & Values

• Impact: Work that changes businesses and industries

• Growth: Curiosity, experimentation, and continuous learning

• Quality: Attention to detail, from pixels to performance

• Partnership: Trust built through transparency and results

• Challenge Accepted: Solving complex problems without settling for average

If you are a digital leader with vision, drive, and the ambition to build at scale, A-Players and Fedoriv would be excited to start a conversation.

Apply now to help shape the future of digital transformation at Fedoriv.